SME Hosting Payment Info

General

SME Hosting will provide you with an itemised bill or invoice on request or where this is specified as part of the services provided to you.

Accounts are due on invoice presentation date (“Due Date”) shown on all invoices received from SME Hosting, unless agreed otherwise. SME Hosting retains the right to impose, subject to a notice period of 7 business days, a credit limit on any of it’s customers as and when it sees fit.

Billing of SME Hosting products and services is not pro-rated.

SME Hosting will provide a service to the you, as chosen by you, for the period of time (“the Term”) corresponding with the payment plan specific to you or as otherwise specific in the product terms and conditions relating to the particular product or service supplied by SME Hosting. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated by either party in accordance with the terms of this Agreement.


Effect of non payment

In the event of non-payment of an invoice by the stipulated Due Date, without prejudice to any other rights that SME Hosting has in terms of this Agreement or in law, SME Hosting reserves the right to hold you liable for the total amount due pursuant to such invoice.

Interest of 2% per month may be charged on all overdue accounts.

Depending on the service provided to you SME Hosting may stop the supply of new services to you and/or terminate current services held by you if payment of any invoice is not made by the Due Date, or if an application for business rescue proceedings or liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.

If the supply of new services is stopped or the existing services are terminated, the full outstanding balance becomes due and payable immediately.

If you pay the amount due in full, you may have their existing services re-activated and also purchase new services.

If you neglect to pay the amount due in full, SME Hosting will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your account.

In the event of Hosting suspension due to non-payment, SME Hosting reserves the right to place a “non-payment” page on your domain. Furthermore, the DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received.

In the event of Office 365 licence suspension due to non-payment SME Hosting will:

  • archive your Office 365 15 days after the Due Date has passed. 
  • delete your Office 365 account and archive 45 days after the Due Date has passed.

After the deletion of an Office 365 account it is not possible to retrieve any information (including Files and Emails) that have been created under that account.

Payment methods and fees

SME Hosting only accepts payments via Payfast using MasterCard and VISA.

A processing fee of R50.00 (Incl. Vat) is charged on all returned debit orders.

The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa and the transaction currency is South African Rand (ZAR).

Payfast charge a payment processing fee as follows:

  • Credit, debit & cheque cards: 5%

This fee is added to your total during the PayFast payment process.


Refunds

Domain Registrations, Domain Renewals, Domain ID Protection and Dedicated Servers are not refundable.

SME Hosting will only refund a customer in the event of their account having a credit balance.

SME Hosting will process authorised refunds to customers on a weekly basis.


Cancellations

Cancellations must be done using the Customer’s My Account page on the SME Hosting Website.

Please note that by default we require one full calendar month’s notification of non-renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April. There are no refunds on a la carte services.

Domains are eligible to automatically renew for an additional one year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.


Downgrades

A downgrade occurs when changing your current package to a package with a lower cost. Example: Changing from a Managed Cloud - Medium at R3598.52 per month to a Managed Cloud - Small at R1323.12 per month would be considered a downgrade.

Downgrades can be accommodated. Please use the Contact Us page on the SME Hosting Website, Email support@smehosting.co.za, or call Call +27 (0)81 864 7313

We require notification of downgrades on or before the 20th of each month, in order for the downgrade to take effect from the first day of the next month. If you do not provide this notice, you will be charged rate for the existing package in the following month.



Updated 21st May 2019